Privacy Policy

Effective Date: August 22, 2026

Classic Comfort Heating & Cooling (“we,” “us,” or “our”) operates the website classiccomfortair.com (the “Site”). This Privacy Policy explains how we collect, use, and protect your information when you visit our Site or use our services.

1. Information We Collect

Information you provide directly:

Name, phone number, email address, and property address when you submit a service request form
Details about your HVAC system or service needs that you provide in the “What is the system doing?” field
Any information you provide when you call or email us directly

Information collected automatically:

IP address, browser type, device information, and pages visited, collected through standard website analytics
Cookies used for basic site functionality and, if applicable, analytics tools (e.g., Google Analytics)

2. How We Use Your Information

We use the information you provide to:

Respond to service requests and schedule appointments
Contact you about your inquiry, quote, or scheduled service
Improve our website and services
Send you information about your service, invoices, or follow-ups related to work performed

We do not sell your personal information to third parties.

3. How We Share Your Information

We may share your information with:

Third-party service providers who help us operate our business (e.g., scheduling software, email/SMS providers, payment processors), who are only permitted to use your information to perform services on our behalf
Law enforcement or government authorities if required by law

4. Cookies

Our Site may use cookies to improve your browsing experience. You can disable cookies through your browser settings, though some site features may not work properly without them.

5. Third-Party Services

Our Site uses Google Maps to display our service area. Use of Google Maps is subject to Google’s own Privacy Policy.

6. Data Security

We take reasonable measures to protect your personal information, but no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

7. Your Rights

You may contact us at any time to:

Request access to the personal information we have collected about you
Request correction or deletion of your information
Opt out of marketing communications

8. Children’s Privacy

Our Site and services are not directed at children under 13, and we do not knowingly collect personal information from children.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.

10. Contact Us

If you have questions about this Privacy Policy, contact us at:

Classic Comfort Heating & Cooling
Bristol, Tennessee
Phone: (423) 274-3744
Email: [email protected]